Abacus was founded in 2003 with just two trucks and five employees. Since then, Abacus has grown exponentially to become one of the top service companies in Katy and the surrounding Houston area with well over 50 trucks and 100 employees and has earned eight (8) Awards of Excellence from the Better Business Bureau of Houston, including two (3) pinnacle awards.
Alan ONeill, founder and CEO, achieved this success by focusing on extraordinary customer service, to support the motto: You Can Count On Us!
While most companies tout best customer service their primary differentiator, there seemed to be a void in the market for high quality skills coupled with superior, concierge style customer service experience, and a 100% commitment to job satisfaction. Hiring the best technicians and focusing on customer service has been the primary factor in customer referrals and long-term customer relationships.
The Abacus Way:
- You can call or email Abacus customer service direct, 24/7/365 (no answering service)
- Once you agree to schedule service, Abacus will send a licensed, background checked, drug screened, fully-trained and uniformed technician to your home to evaluate your needs.
- Free, No Charge Estimates are offered for New Air Conditioning System Replacements. All other repairs or service calls are subject to a trip/service charge, which you will approve prior to appointment.
- After identifying your repair needs, the Abacus technician will present you with up front pricing options to fix/repair or replace your air conditioning or furnace needs. That price will not change regardless of what additional costs or time may be required once the repair starts.
- Upon completion of the job, you will be sent a customer satisfaction survey which is used to evaluate the performance of every technician on a job-by-job basis to ensure your experience was satisfactory and to maintain high standards of service.
The Abacus Guarantee:
- 100% Job Satisfaction: The work will be done to your satisfaction or Abacus will return to fix/repair at no charge to you until its complete.
Abacus Air Conditioning Services Offered:
- Prepaid Annual HVAC Inspection for Only $99 per year (BAM!) includes up to 15% or more savings on most repairs and includes extended warranties.
- Inspect, Repair, Install, Replace All Major Brands including but not limited to: Lennox, Trane, American Standard, Carrier, Bryant, etc.
- Abacus is an Authorized Dave Lennox Premier Dealer offering the latest rebates and promotions
- Abacus offers the latest Air Filtration & Purification solutions to help with health problems such as allergies or asthma.
- Abacus offers the latest in Energy Efficiency Solutions and provides duct replacement, attic insulation, and Top SEER Rated & Energy Star Equipment.